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Additional resources

For more information about Domino, use these resources:
  • Domino Data Lab website: Explore the website. You can find solutions, including use cases, resources such as white papers and reports, information about Domino’s partners, and more.
  • Knowledge Base: Search articles written by the Domino support team.
  • Data Science blog: You can read data science tips and tutorials from leading Data Scientists. Subscribe to have the content sent directly to your inbox.
  • Training: Use Domino University to learn about Domino.
You must get an access code from your Customer Service Manager to use Domino University.
If you still need assistance, contact Domino Technical Support.

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Contact technical support

You can submit a ticket to the Domino technical support team in the following ways:
  1. Submit a ticket through the ticketing portal at support.domino.ai.
  2. Email support@dominodatalab.com.
For critical issues, always submit a ticket through the web form or Help in the Domino application.

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Guidelines

  • Provide as much information as you can.
  • Provide steps to reproduce your problem.
  • For issues with a specific Run, include a link to the run and a screenshot of the error.
  • For issues with the CLI, include the contents of domino.log from the folder in which you ran the command.
  • For issues with Projects, include a link to the project.
  • For issues with Environments, include a link to the environment.

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Domino version

To see the Domino version that you are running, go to <your domino url>/version. For example, users on try.domino.tech can see the version at try.domino.tech/version.

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Support bundles

When working with the Domino support team, you might be asked to retrieve a support bundle ZIP file that contains logs and reports from Domino components with information about a Domino execution. Support bundles are available for Jobs, Workspaces, and Apps. You can download the support bundle from the UI or programmatically using the execution ID:
For Jobs, you can simply click the download link by going to: Jobs detail > Logs > Support bundle in the Domino UI.
You can retrieve a support bundle with an execution ID. To find the execution ID, look in the execution assignment messages in the Setup Output in the logs panel for the execution.The execution assignment message uses the following template:
After you have the execution ID, go to the following URL to retrieve that execution’s support bundle:
For example, if you have an execution assignment message like Successfully assigned aws-staging-compute/run—​5e17a24d74904f0007099b9b-tq582 to ip-…​, the execution ID is -5e17a24d74904f0007099b9b.To retrieve the support bundle, go to:

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Browser support

As part of Domino’s effort to make data science teams more productive by providing a secure, central system of record, Domino strives to deliver a consistent, equal user experience across whichever platforms you prefer. Domino supports the following browsers on Windows and MacOS desktop:
  • Google Chrome (latest 3 major versions)
  • Firefox (latest 3 major versions)
  • Safari (latest 3 major versions)
  • Microsoft Edge (latest 3 major versions)
The following browsers are officially not supported:
  • Internet Explorer
  • Mobile browsers
  • Beta, preview, or other pre-release versions of desktop browsers

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Documentation maintenance policy

Documentation for the Cloud version and the most recent on-prem version of Domino are regularly updated to reflect the latest improvements to the product. This includes fixes, enhancements to existing content, and quality-of-life improvements made by the Domino team. Documentation sets for other maintained versions of Domino are updated to ensure accuracy and reflect existing functionality. This includes critical content fixes and updates based on bug fixes and minor features. These documentation sets, however, are not updated with enhanced content and quality-of-life improvements. Domino only maintains documentation for versions released in the trailing 18 months. Domino preserves all versions for historical reference. This site contains documentation for the Cloud and most recent on-prem versions of Domino. Documentation for previous versions of Domino is available on the legacy documentation site. For more information about product version support, see the Release and lifecycle policy.
Last modified on August 21, 2026